Introduction / 引言

Alltime Health Pte. Ltd. (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Alltime Health Pte. Ltd.（以下简称“我们”）重视您的隐私，并致力于保护您的个人资料。本隐私政策说明了我们如何根据 新加坡《个人资料保护法》（PDPA） 收集、使用、披露及保护您的个人信息。

1. Purpose and Scope / 目的与范围

This Privacy Policy applies to all users, customers, and visitors of our website, retail outlets, and online services.

本隐私政策适用于所有访问或使用我们网站、实体门店及线上服务的用户与客户。

By accessing our services, you consent to the collection and use of your personal data as described herein.

访问或使用我们的服务，即表示您同意我们按本政策所述方式收集和使用您的个人资料。

2. What Personal Data We Collect / 我们收集的个人资料

We may collect the following types of personal data:

我们可能收集以下类型的个人资料：

Name, contact number, email address, and postal address 姓名、联系电话、电邮及邮寄地址；

Payment or transaction details 付款与交易资料；

Information you voluntarily provide regarding health or product preferences 您自愿提供的健康或产品偏好信息；

Device and usage data such as IP address, browser type, and cookies 设备及使用数据，如 IP 地址、浏览器类型及 Cookies；

Feedback, enquiries, or other communication 您提交的反馈、查询或沟通内容。

We collect only what is necessary and reasonable for business and service purposes.

我们仅在提供服务所需及合理范围内收集个人资料。

3. How We Use Your Personal Data / 我们如何使用您的个人资料

Your personal data may be used for the following purposes:

您的个人资料可能用于以下目的：

To provide and improve our products and services 提供与改进产品及服务；

To process transactions, deliveries, and payments 处理交易、配送与付款；

To respond to your queries or feedback 回复您的咨询与反馈；

To send updates, promotions, or health-related information (with your consent) 在您同意的情况下发送更新、促销及健康资讯；

To comply with applicable laws, regulations, and internal policies 遵守相关法律法规及公司政策。

We will seek your consent before using your data for any purpose not listed here.

若需将您的资料用于其他用途，我们将在事前征得您的同意。

4. Disclosure of Personal Data / 资料披露

We may disclose your personal data to:

我们可能向以下对象披露您的个人资料：

Service providers who perform functions on our behalf (e.g. IT support, logistics, marketing) 执行特定职能的服务供应商（如 IT 支持、物流、营销等）；

Government authorities or regulators where disclosure is required by law 依法需披露的政府机构或监管部门；

Affiliates and business partners who assist in providing our services 协助我们提供服务的关联公司或合作伙伴。

We ensure that all third parties adhere to data protection standards consistent with the PDPA.

我们将确保所有第三方遵守与 PDPA 相符的个人资料保护标准。

5. Data Protection and Retention / 资料保护与保留

We implement reasonable administrative, physical, and technical safeguards to protect your personal data from unauthorised access, disclosure, modification, or loss.

我们采取合理的管理、物理及技术措施，防止您的个人资料被未经授权的访问、披露、篡改或遗失。

Personal data will be retained only as long as necessary for the purposes stated or as required by applicable law.

我们仅在实现收集目的或符合法律要求的期限内保留您的个人资料。

6. Access, Correction, and Withdrawal of Consent / 访问、更正与撤回同意

Under the PDPA, you have the right to:

根据 PDPA，您有权：

Request access to your personal data 请求查阅您的个人资料；

Request correction of any inaccurate or outdated information 要求更正不准确或过时的资料；

Withdraw consent to the use or disclosure of your data 撤回您对资料使用或披露的同意。

To exercise these rights, please contact our Data Protection Officer (DPO) in writing. We may require reasonable verification of your identity before proceeding.

如需行使上述权利，请以书面形式联系数据保护负责人（DPO）。在处理您的请求前，我们可能会要求合理的身份验证。

7. Transfer of Data Outside Singapore / 资料跨境传输

If your personal data is transferred outside Singapore, we will ensure that the recipient provides a level of protection comparable to that required under the PDPA.

若需将您的个人资料传出新加坡，我们将确保接收方提供与 PDPA 相当的数据保护水平。

8. Use of Cookies / Cookies 的使用

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

我们的网站使用 Cookies 及类似技术，以提升浏览体验并分析访问流量。

You may disable cookies through your browser settings, though some functions may be limited.

您可通过浏览器设置禁用 Cookies，但部分功能可能因此受限。

9. Contact / 联系方式

If you have any enquiries or requests regarding your personal data, please contact our DPO:

如您对个人资料使用或本政策有任何疑问，请联系：

📧 Email: contact@alltimehealth.sg

☎ Tel: +65 6902 3360

10. Updates to This Policy / 政策更新

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or business requirements.

我们可能会根据法律、监管或业务需求不时更新本隐私政策。

The updated version will be posted on our website and will take effect upon publication.

更新版本将在本网站上发布，并自公告之日起生效。

Compliance Summary / 合规说明

This Privacy Policy is fully aligned with the Singapore PDPA, covering all key principles:

Consent · Purpose Limitation · Notification · Access & Correction · Accuracy · Protection · Retention · Transfer Limitation · Openness · Accountability.

本隐私政策完全符合新加坡《个人资料保护法》（PDPA）要求，涵盖同意、目的限制、通知、访问与更正、准确性、保护、保留、跨境限制、公开与问责等主要原则。