1. Acceptance of Terms / 条款的接受

By accessing or using this website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please discontinue use of our website immediately.
访问或使用本网站，即表示您同意受本《条款与细则》（以下简称“条款”）的约束。如您不同意，请立即停止使用本网站。

Alltime Health Pte. Ltd. (“we”, “us”, “our”) reserves the right to modify or update these Terms at any time without prior notice. The latest version will be published on this website.
Alltime Health Pte. Ltd.（以下简称“我们”）保留随时修改或更新本条款的权利，恕不另行通知。最新版本将发布于本网站。

2. Use of Website / 网站使用

You agree to use this website solely for lawful purposes and in accordance with these Terms. You shall not:
您同意仅为合法目的并依照本条款使用本网站。您不得：

Use this website in a manner that could damage, disable, or interfere with its operation;
以任何可能损害、禁用或干扰网站运行的方式使用本网站；

Attempt to gain unauthorized access to any part of the website or its systems;
试图未经授权访问网站的任何部分或系统；

Use any automated means to collect data or disrupt services.
使用任何自动化手段收集资料或干扰服务。

3. Products and Services / 产品与服务

Alltime Health Pte. Ltd. strives to provide accurate information regarding our products and services. However, we do not guarantee that all descriptions, pricing, or availability details are error-free.
Alltime Health Pte. Ltd. 致力于提供准确的产品与服务信息，但不保证所有描述、价格或库存信息均无误。

We reserve the right to modify, discontinue, or replace any product or service at any time without prior notice.
我们保留在不事先通知的情况下修改、停止或替换任何产品或服务的权利。

4. Orders, Payment, and Refund Policy / 订单、付款与退款政策

4.1 Payment / 付款

All payments must be made through the official channels listed on our website. Orders will be processed only after payment confirmation.
所有付款须通过本网站列明的官方渠道完成。订单将在付款确认后方予处理。

4.2 Refund, Cancellation, and Return Policy / 退款、撤单与退货政策

4.2.1 Cooling-off Period / 撤单冷静期

You may submit a cancellation request within 7 calendar days from the date of order confirmation, provided that the product or service has not been delivered, used, or rendered.
您可在确认下单后 7 个日历天内（自下单之日起算）提出撤单申请，前提是所购产品或服务尚未交付、使用或履行。

4.2.2 Refund Approval & Processing / 退款审核与处理

If your refund request is approved, we will refund via your original payment method. Refunds will be processed within 5–10 business days upon approval.
如退款申请获批，我们将按您原付款方式退款。退款将在批准后 5–10 个工作日 内处理。

4.2.3 Conditions and Limitations / 条件与限制

Products that have been used, activated, delivered, or services that have commenced are not eligible for refund.
若产品已使用、激活或交付，或服务已开始执行，则不支持退款；

Digital, subscription, or customized services are non-refundable once delivery or performance begins.
数字类、订阅类或定制类服务，一经履行，不予退款；

Promotional discounts, vouchers, or coupons may not be refundable; only the amount actually paid will be refunded.
促销、优惠券折扣部分可能无法全部退还，仅按实付金额退款；

For non-defective returns, return shipping costs shall be borne by the customer.
非质量问题的退货，其运费由客户自行承担；

Returned products will be inspected to ensure they meet refund eligibility criteria.
我们有权对退回商品进行检验，以确认其符合退款条件。

4.2.4 Defective or Wrong Items / 缺陷或错误商品

If you receive defective, wrong, or quality-deficient items, please contact us within 7 days of receipt with images and proof. After verification, we will arrange for replacement or refund (including reasonable shipping cost).
若您收到的商品为损坏、错误或存在品质问题，请在收到商品后 7 天内 联系我们并提供图片与证明。经核实后，我们将为您安排换货或退款（含合理运费）。

4.2.5 Non-Returnable Items / 不可退换商品

Non-returnable items include:
不可退换的商品包括：

• Consumable or perishable goods (e.g., food, supplements, single-use items)
  易耗或易腐商品（如食品、保健品、一次性用品等）

• Digital products, subscription services, downloadable content, or opened software/licenses
  数字产品、订阅服务、下载内容或开封后软件／许可

• Customized or personalized products
  定制、刻字或个性化商品

• Promotional, free, or discounted items
  促销、赠品或折扣商品

4.2.6 Compliance / 法律与合规

This policy does not affect your rights under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) or other applicable laws.
本政策不影响您根据新加坡《消费者保护（公平交易）法》（CPFTA）或其他适用法律所享有的权利。

5. Intellectual Property / 知识产权

All materials on this website — including text, images, videos, logos, and trademarks — are owned or licensed by Alltime Health Pte. Ltd. and protected by intellectual property laws.
本网站的所有资料（包括文字、图片、视频、标志及商标）均为Alltime Health Pte. Ltd.所有或经合法授权使用，并受知识产权法保护。

No content may be reproduced, distributed, or modified without prior written consent.
未经事先书面许可，不得复制、分发或修改任何网站内容。

6. Disclaimer and Limitation of Liability / 免责声明与责任限制

All information and services on this website are provided “as is”, without any warranties of any kind, express or implied.
本网站所提供的所有信息与服务均按“现状”提供，不作任何明示或暗示的保证。

To the fullest extent permitted by law, Alltime Health Pte. Ltd. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or reliance on its content.
在法律允许的最大范围内，Alltime Health Pte. Ltd. 不对因使用本网站或依赖其内容所造成的任何直接、间接、附带或衍生损失承担责任。

7. Personal Data Protection / 个人资料保护

Your personal data will be collected, used, and disclosed in accordance with our Privacy Policy, which forms part of these Terms.
您的个人资料将依据我们的隐私政策收集、使用及披露，隐私政策为本条款的重要组成部分。

Please review our Privacy Policy here:
请于此查阅隐私政策：

👉 https://www.alltimehealth.sg/privacy-policy

8. Governing Law / 适用法律

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
本条款与细则受新加坡共和国法律管辖并依其解释。

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Singapore courts.
因本条款引起或与其相关的任何争议，均应提交新加坡法院专属管辖。

9. Contact Us / 联系我们

If you have any questions regarding these Terms & Conditions, please contact us at:

如您对本条款与细则有任何疑问，请通过以下方式联系我们：

📧 Email / 电邮: contact@alltimehealth.sg

🏢 Company / 公司: Alltime Health Pte. Ltd.